Refund policy

RETURN & REFUND POLICY (SHOPIFY – WORLDWIDE)

Effective Date: December 14, 2025

This Return & Refund Policy applies to all purchases made through our Shopify store and is designed to comply with applicable consumer protection laws in the United States, the European Union, Latin America, and other international markets.

1. Return Period

We offer a 15-day return policy, meaning you have 15 calendar days from the date you receive your item to request a return.

2. Eligibility for Returns

To be eligible for a return, the item must:

  • Be in the same condition as received

  • Be unused, unworn, and unwashed

  • Have original tags attached

  • Be returned in its original packaging

  • Include proof of purchase (order number or receipt)

We reserve the right to refuse returns that do not meet these conditions.

3. Return Process (Email-Only Management)

All returns are managed exclusively via email.

To request a return, you must contact us at:

📧 feellikestore@gmail.com

Returns require prior approval. Once your request is reviewed and approved, we will send you:

  • Return confirmation

  • Return instructions

  • The return shipping address

⚠️ Important:

  • We do not accept returns sent without prior authorization.

  • The return address is provided only after approval and may vary depending on the product, supplier, or destination country.

4. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at feellikestore@gmail.com, including:

  • Clear photos of the item

  • Photos of the packaging

  • A brief description of the issue

If the issue is confirmed, we will provide a replacement, refund, or other appropriate solution in accordance with applicable consumer protection laws.

5. Non-Returnable Items

The following items are not eligible for return:

  • Items purchased on sale or with discounts

  • Gift cards

  • Personalized or custom-made products

  • Perishable goods

  • Personal care or hygiene products once opened

  • Hazardous materials, flammable liquids, or gases

Please contact us before purchasing if you are unsure whether an item qualifies for return.

6. Exchanges

We do not offer direct exchanges.

If you wish to receive a different item, you must:

  1. Request and complete an approved return (if eligible)

  2. Place a new order for the desired item

7. Dropshipping & Made-to-Order Disclosure

Some products are fulfilled through third-party suppliers, including dropshipping or made-to-order partners.

As a result:

  • Processing and return handling times may vary

  • Return addresses may differ depending on the supplier

  • Approved returns may be sent to international locations

This does not affect your statutory consumer rights.

8. European Union – Right of Withdrawal (14 Days)

If your order is delivered to a country within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving the item, without providing any reason, in accordance with Directive 2011/83/EU.

Conditions:

  • Item must be unused and in original condition

  • Original packaging and tags must be included

  • Proof of purchase is required

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

9. United States Consumer Rights

This policy complies with applicable U.S. federal and state consumer protection laws. Nothing in this policy limits any mandatory rights you may have under applicable law.

10. Latin America & International Orders

For customers located in Latin America or other regions, returns and refunds are processed in accordance with:

  • This policy

  • Local mandatory consumer protection laws, where applicable

Where local law provides greater consumer rights, those rights shall prevail.

11. Refunds

Once we receive and inspect your approved return, we will notify you by email of the approval or rejection of your refund.

If approved:

  • Refunds are issued to the original payment method

  • Processing time: within 10 business days after approval

Please note that banks, credit card issuers, or payment providers may take additional time to reflect the refund.

If more than 15 business days have passed since approval, contact us at feellikestore@gmail.com.

12. Contact Information

For all return, refund, or cancellation inquiries:

📧 feellikestore@gmail.com